How to Support The Masses (Without Loosing Your Mind)

For Developers, often the easiest part in writing a cool new plugin or theme is the coding. But the day comes that someone has a question, or a problem, and now you have to handle support too. This can scare a lot of people, and when unprepared, they have no idea what to do. Fixing a problem is easy, but getting to where you can help those users and still have time to eat BBQ isn’t.    Tips and tricks to keeping it all in perspective, while still giving people the best experience possible when it comes to support.